The chances that you are reading this and have a 100% collections rate is probably impossible, unless you are a fee-for-service office. Without that luxury, we have two forces that tend to control our accounts receivables – patients and insurance companies. Handling A/R is one of the most avoided tasks in any office, and I can attest to this because I’ve been hired to clean up those dreaded accounts and have seen the damage that can be done when just one month of statements is missed. Below I’ve listed a few techniques you can implement in your office RIGHT NOW to help!

I was an office manager once, and a darn good one. But without any formal training at my first dental management job, it took me a while to “get” a few things – one of them being how to take the emotion out of the job and remain neutral until I had time to process the situation. When you are dealing with a large team with a lot of drama, it’s easy to get caught up in it.

Read about how to bring your dental membership plan back to life or create a new one to grow your practice!

In Part 1 of my morning huddle series I shared some tips on how to get the team on board and establish a time and place. Now, let’s move on to the details! This is broken down by department and goes into the specific expectations of the team.