If you are not fully satisfied with a product, just call us within 30 days of shipment. Safco will issue a full credit or refund, even if the product has been opened or used. For customers located in the continental U.S., Safco will send a pre-paid UPS shipping label to return any unused items at our expense. Just box up the product with a copy of the invoice, affix the label, and give the package to UPS at your convenience.
Customers outside of the continental U.S. are responsible for all shipping expenses as part of their product returns (except for errors made by Safco).
Because of O.S.H.A. regulations, items used in the patient's mouth must be autoclaved before returning to Safco. For all handpieces and small equipment, you may use one in your office on trial; we can only accept the return of one unit in used condition.