ODA

• Offering you a credit on your ordering is the easiest, most effective way for Safco to reward you for being a loyal OhioDDS member and continue to maximize benefits every month, for as long as you remain a member. Savings may be instant savings at the time of purchase or in the form of customer credit for use on future Safco orders.
• Guaranteed Savings of 10% on National Brands (like 3M, Dentsply, and Kerr) and 30% on Safco’s high-quality line of private label products.
• Guaranteed Savings in the form of a credit and will be automatically added to your account the following month, for use on future Safco orders. For each product you purchase, we guarantee you’ll be getting the BEST deal available to you that day.
• From your Safco web account, go to My Account/Track Orders and from there, you will be able to track your outstanding orders.
  – Example 1: If a National Brand product is on a “5% off” promo the day of your purchase, we’ll provide you  with an additional 5% credit to get you to a total of 10% savings.
  – Example 2: If a National Brand product is on a “20% off” promo the day of your purchase, you will not receive a credit as you’ve already exceeded you guaranteed 10% savings.
• While you cannot combine your guaranteed savings as part of this program with existing discounts / promos, you can still participate in manufacturer-sponsored promotions.

• Credits are accrued throughout the month and are posted at the end of each month.
• Once posted to your account, the credit will be automatically applied to your next order.
• If you have a credit posted to your account, you will see it in your cart when you check out.
• Credits will expire 90 days after posting to your account.

This partnership between OhioDDS and Safco Dental Supply ensures that all of our members can maximize the value they gain on an ongoing basis.

To see the credit dollar amount you could earn, while on a product page, hover over the ODA logo next to the price of the product and the manufacturer credit dollar amount (if it applies) and the Safco credit dollar amount will appear.

When you log into your Safco web account and search for a product, you will see the ODA logo next to the price of that product. If you hover over that logo, you will see the Manufacturer credit dollar amount (if it applies) and the Safco credit dollar amount you could earn if purchased. 

*Prices illustrated below are for example only and may not reflect current OhioDDS member prices.

• If you have any questions about OhioDDS, please contact John Mills via phone at (614) 486-2700 or email at odasc@oda.org

• Yes – however, in order to participate, you will need to become an ODA member.
• To join, please visit the ODA website

• Download and complete the OhioDDS enrollment form located at ODA.org.
• Once your enrollment form is received, you will be assigned a Safco account number, a Safco sales representative and login information to the Safco website. This information will be communicated via an email from both the ODA and Safco welcoming you to the program.

• You can email Safco customer service at Customerservice@safcodental.com
• Call 800-893-5806.
  – Customer service hours: Mon-Thurs 8:00am – 8:00 pm EST; Friday 8:00am – 6:00pm EST
• Contact your dedicated Safco sales representative.

There are 3 easy ways to order:

• Safco Online Portal (Include link to website)
  – After you have enrolled in OhioDDS, you are provided login credentials to the Safco website.
• Contact your assigned Safco sales representative
  – Text, call, or email your assigned Safco sales representative. They can answer any questions and complete your order for you.
• Contact Safco customer service
  – Contact the Safco customer service department to ask questions and submit your order.
  – To order, call 800-893-5806 or email customerservice@safcodental.com.
  – Customer service hours: Mon-Thurs 8:00am – 8:00 pm EST; Friday 8:00am – 6:00pm EST
• Once an order is placed, you will receive an order confirmation.
• Once shipped, you will receive a shipment confirmation that includes tracking.

• From your Safco web account, go to My Account/Track Orders and from there, you will be able to track your outstanding orders.
• Call Safco customer service at 800-893-5806.
  – Customer service hours: Mon-Thurs 8:00am – 8:00 pm EST; Friday 8:00am – 6:00pm EST
• At safcodental.com there is a live chat box at the bottom right of landing page that can help you track your order.
  

• If you forget, at the login page, click on the “Forgot your password?” link and you will receive an email with instructions on how to reset your password.
• If you want to update/change your current password, log into your Safco web account and go to My Account/Manage Password to make the change.

There are several areas you will be able to see your credit amount: (NOTE: If you use credit dollars on an order, you will not see the credit value decrease until the order is fulfilled.)

1. Web Account: Log into your Safco account, click on My Account and you will see it in green in the upper right of the page

2. In your cart, as you are building an order.

3. On your order confirmation page, order confirmation email & shipping confirmation email.

4. On the invoice that is packed into the order box and any invoice reprints.

5. Monthly Business Review: this will be emailed to you within the first 5 business days of each month.

As an added value to you, we have contracted with several manufacturers and negotiated additional savings (on top of your guaranteed savings) on select products. Each time you purchase any of these products, you will receive savings in the form of a credit that will be posted to your account at the end of each month. These savings will also be outlined in your monthly business review by manufacturer.

To give you visibility into the participating manufacturers and products savings included, you can do one of the following:

1. Once you are logged in, go to the ODA Manufacturer Contracted Savings section click on the manufacturer logo to take you to their products and click “Show all” the products with ODA icon are included.
2. Search by manufacturer or a specific product to see your manufacturer contracted savings products with ODA icon.

• When you order through the Safco website, you can submit payment online via credit card or eCheck. Your Safco account also allows you to save your billing information, if you choose to do so, for future purchases.
• Once shipped, you will receive an invoice for that order.

• Yes, there is an option to be billed for your order. For convenience and faster processing, members can select “Bill me” during online checkout.
• Once the order is shipped, you will receive an emailed shipment confirmation and a physical invoice in the box.
• Payment is due 30 days from the date of shipment.
• If payments become outstanding, credits may expire, and future credit will not be earned.

There are two payment options:

• Credit Card/eCheck – Pay online via credit card or eCheck through the Safco website when you order.
• Billed/Invoiced – Select “Bill Me” at checkout and receive an invoice for payment via email when your order is shipped.
  – Once the order is shipped, you will receive an invoice.
  – Payment is due 30 days from the date of shipment.
  – A monthly statement will be provided for any outstanding balances.

• You can contact a Safco customer service representative at 800-893-5806.
  – Customer service hours: Mon-Thurs 8:00am – 8:00 pm EST; Friday 8:00am – 6:00pm EST

• Safco is proud to offer free shipping for orders over $250. If your order is less than $250, the shipping charge per order is a $14.95 flat rate.
• Safco does not charge for extra handling fees or fuel surcharges.

• For same day shipping, you will need to place your order by 5:30pm EST, Monday-Thursday (4:30pm EST on Friday). Shipments do not go out on Saturday or Sunday.

We want you to be happy with everything you buy from Safco and are happy to give you the opportunity to try new products at NO risk. If you are not fully satisfied, you can return any product for a complete refund, even if opened and used.

• If you need to return an item, call Safco customer service at 800-893-5806 within 30 days of shipment and we will issue a full credit or refund.
• To return an item, simply box up the product with a copy of the invoice included, affix the shipping label and give to your UPS rep the next time they visit your office.
• If the returned item is an Rx or pedigree item, you will need to fill out a drug authorization form and send it back to Safco in order for the return to be processed.
• For all handpieces and small equipment, you may use one in your office on trial; we can only accept the return of one unit in used condition.

• If we currently stock other products from the manufacturer, we may be able to order it for you.
• You will need to contact Safco customer service at 800-893-5806 and provide the manufacturer name and item #. If we can place the order, there will be a 2-3 week lead time.
• All special order/non-stock items are non-refundable and non-returnable.

• When searching an item on the Safco website you will see if it is in stock or on backorder underneath the item description.
• If the item is on backorder, you can request to be notified once it is back in stock by clicking on “Notify Me”. You will then enter your email address and an email will be sent to you once the product is in stock.

• If an item is on backorder, typically it will be replaced and shipped from our warehouse within 7-10 business days.
• Once In stock it will ship separately, and you will be billed once its shipped.
• If you have questions on a backordered item, you can contact Safco customer service at 800-893-5806 or email customerservice@safcodental.com to inquire
  – Customer service hours: Mon-Thurs 8:00am – 8:00 pm EST; Friday 8:00am – 6:00pm EST

• If you have a handpiece that needs repair, simply go to Safcodental.com/service and it tells you everything you need to know about the handpiece repair program and how it works.
• It includes an FAQ section at the bottom of the page that answers many of the most commonly asked questions.

If you have a question regarding a specific product or an alternative option

• Email the Safco ODA team at ODA@safcodental.com
• Call Safco customer service at 800-893-5806.
  – Customer service hours: Mon-Thurs 8:00am – 8:00 pm EST; Friday 8:00am – 6:00pm EST
• Call your dedicated ODA sales representative.